Terms and Conditions
Welcome to CiderSub!
This page tells you information about us and the legal terms and conditions on which you access and use the website located at cidersub.co.uk or cidersub.subbly.me and upon which we sell our subscription box ("Products") to you ("Terms").
By accessing this website we assume you accept these terms and conditions. Do not continue to use cidersub.co.uk if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company CiderSub Ltd. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Information about us
We operate the website www.cidersub.co.uk. We are CiderSub Ltd a company registered in England and Wales under company number 13374465 and with our registered office at Unit 13 Freeland Park Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA. We are not currently VAT registered.
You can contact us by emailing firstname.lastname@example.org
You must be of the legal drinking age in your country, province or state of residence (18 years or older in the UK) to use this site and/or purchase Products.
We are not allowed by law to supply Products to you if you do not satisfy legal age requirements. If you are underage, please do not attempt to order these Products through our site and cease to use the site immediately.
1 TERMS AND CONDITIONS RELATING TO THE SALE OF PRODUCTS
This section of the Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by placing an order you agree to these Terms.
These Terms apply to you as a consumer, which is a private individual purchasing goods from us. They do not apply if you are acting as a trade customer (in other words, you are a business which is purchasing goods from us).
1.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
1.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly.
1.3 The packaging of the Products may vary from that shown on images on our site.
1.4 We reserve the right to change or withdraw products offered by us and that are displayed on our site without notice.
1.5 Our shopping pages will guide you through the steps you need to take to set up your subscription. Our order process allows you to check, and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
1.6 After you subscribe, you will receive an e-mail from us to confirm your subscription. The Contract between us has been formed once we send you this confirmation. Payment is scheduled for the 28th of each month and is a rolling contract, you have the ability to manage your subscription via the customer portal (https://www.subbly.co/account/auth/login) skip, pause or cancel. For one time purchases payment will be taken immediately and the contract of sale is complete at this stage.
1.7 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail. If you have already paid for the Products, we will first endeavor to offer an alternative or refund you the full amount including any delivery costs charged as soon as possible.
1.8 You have a legal right to cancel a Contract during the period set out below in Clause 1.9. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
1.9 You can cancel your Contract at any time. Your deadline for cancelling the Contract is as follows:
End of the cancellation period
- Payment for the next instalment has not been taken and the Product has not been dispatched
- You can cancel the Contract at any time. We will not take the next payment and will not dispatch the Product.
- Payment for the next instalment has been taken but the Product has not been dispatched
1.9.1 To cancel a Contract, you just need to log into the customer portal (https://www.subbly.co/account/auth/login)
If you send your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail. For example, you will have given notice in time as long as you e-mail before midnight on that day.
If you cancel your Contract we will:
Not take and future installments / dispatch products to you
1.9.2 If the payment for the next instalment has been taken and the Product has been dispatched, you have 14 days after the day on which you receive the Product to cancel.
Example: if you receive the Product on 10 June you may cancel at any time until the end of the day on 24 June.
You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; and unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products.
1.9.3 In reference to clause 1.9.2, we will refund you the price you paid for the Products once you have returned the goods to us at the address specified upon cancellation. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (for example if you open the packaging).
1.9.4 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
1.10 NON-CONFORMING GOODS
1.10.1 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are set out below and are in addition to your right of return and refund in Clause 1.9 above or anything else in these Terms.
1.10.2 If you receive a Product that is faulty or mis-described you have a legal right to reject the Product or request a repair or replacement. If you wish to reject the Product or request a replacement you will need to contact us . You have 7 days from the date of delivery of the Product in which to contact us to reject or request a replacement to the faulty or mis-described Product.
1.10.3 If you have requested a replacement to a Product we will use our best efforts to complete the replacement as soon as possible and with the least inconvenience to you.
1.10.4 If you have returned the Products under this because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item.
1.10.5 Further advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
1.11.1 We aim to ship the monthly subscription box between the 28th - 4th of the following month. For one time purchases we aim to ship within 3-5 days after the order has been placed. Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 1.16 for our responsibilities when this happens.
1.11.2 If no one is available at your address to take delivery, the delivery driver may attempt to leave it in a safe place or with a neighbour. If this is not possible, a card may be left with details of any rescheduled delivery date (if applicable) or alternatively how to collect or rearrange your delivery. Should any order be returned to us and you made no attempt to contact us or the courier regarding delivery, we will be entitled to charge a standard delivery charge to re-send the order.
1.11.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave and the Products will be your responsibility from that time.
1.11.4 You own the Products once we have received payment in full, including all applicable delivery charges.
1.11.5 We do not accept any responsibility for delayed or failed delivery of a Product which results from your failure to provide correct address information. If a Product is returned to us because you fail to provide correct address information, we reserve the right to require that you pay additional postage costs (and administration fees and taxes, if applicable) before we re-deliver the Product.
1.12 NO INTERNATIONAL DELIVERY
Unfortunately, we do not deliver to addresses outside the UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
1.13 PRICE OF PRODUCTS AND DELIVERY CHARGES
1.13.1 Our subscription boxes automatically recur every month on the 28th. The price of our Subscription box includes delivery charges.
1.13.2 We reserve the right to increase the price of our Products, but changes will not affect any order you have already placed.
1.13.2 The price of a Product does not include VAT
1.14 DISCOUNTS, VOUCHERS, PROMOTIONS AND GIFT CERTIFICATES
Any promotions, discounts or vouchers (“Offers”) are single use only and not to be used in conjunction with any other Offer unless otherwise stated.
1.14.1 Offers are available only while stock lasts.
1.14.2 Any Offers advertised on our site can only be used on the site.
1.14.3 We don’t offer any discounts on gift subscriptions or gift certificates. Gift vouchers expire 3 months after the date of purchase.
1.14.4 We reserve the right to withdraw or terminate any of our Offers at any time, either as a whole or for specific delivery areas or customers. If this happens, then the Offer may not be used for any orders placed after the date of withdrawal or termination.
1.14.4 We may from time to time run different Offers, with different terms (including amounts, types and expiry dates). We reserve the right to limit the applicability of any particular Offers to specific regions or delivery areas. Different Offers may be run simultaneously but cannot be used in combination with each other unless explicitly allowed.
1.14.5 We reserve the right to reject the use of an Offer where fraud or breach of these Terms is suspected.
1.15 HOW TO PAY
1.15.1 You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards. When you give us your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card to order from us.
1.15.2 Payment for the Products is in advance. The first payment will be taken on the 28th of the month and repeated each month until the Contract is cancelled.
1.15.3 All payments are managed securely by our trusted third party payment provider.
1.16 EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 16.2.
1.16.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
1.16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
1.16.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us in one of the ways set out in Clause 2. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
1.16.5 We reserve the right to cancel an order, end a Contract, refuse to deliver a Product and inform law enforcement agencies in circumstances where we consider (acting in our absolute discretion) that you are attempting to obtain a Product using fraudulent means, to commit any other type of fraud or to otherwise break the law or breach these Terms.
1.16.6 References in this Clause 16 to an Event Outside Our Control do not include any action which you take in order to frustrate or hinder our performance of the Contract. If we consider, acting reasonably, that you are intending to frustrate or hinder our performance of the Contract (or that you have frustrated or hindered that performance), we may (though are not required to) treat the order as cancelled, end the Contract and notify you in writing.
2 TERMS AND CONDITIONS RELATING TO THE WEBSITE OR ‘SITE’
Unless otherwise stated, CiderSub Ltd and/or its licensors own the intellectual property rights for all material on cidersub.co.uk. All intellectual property rights are reserved. You may access this from CiderSub for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from cidersub.co.uk
Sell, rent or sub-license material from cidersub.co.uk
Reproduce, duplicate or copy material from cidersub.co.uk
Redistribute content from cidersub.co.uk
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. CiderSub Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of CiderSub Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable law, CiderSub Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
CiderSub Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant CiderSub Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
2.3 HYPERLINKING TO OUR CONTENT
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CiderSub Ltd; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of CiderSub Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
2.5 CONTENT LIABILITY
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
You must be over 18 to use cidersub.co.uk
2.6 RESERVATION OF RIGHTS
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
2.7 REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Updated 8th February 2022